Global Industrial Reviews

I bought the metal shelving, and the bolt-holes at the 4 posts were drilled with different distances. This made the shelves tilted and bended after screwed, and not all 4 legs were touching the floor even all the posts were the same in length (posts were bended when being screwed to bolt-holes with different distances between one post and another). The difference was so obvious that lower shelves tilted half inch. Email to customer service was being ignored.

Placed an order at 4:30 AM on a Saturday, and cancelled it within 15 minutes when I realized I ordered the wrong thing. They of course then tried to play hard ball and didn't want to cancel the order, despite being cancelled within 15 minutes, and being placed in the middle of the night on a weekend when nobody was working. They claimed they couldn't cancel it because it was being prepared for shipment already. Then I get an automated email from them stating that what I ordered is actually out of stock and is going to be delayed by a month. So I guess they lied about my order already being prepared for shipment.
I messaged them again, and told them to cancel it since they didn't even have it in stock. I informed them if they still tried to send it, I would fight the charge. Well of course, when it came back in stock, they sent it anyways.
After threatening to go to the BB, they finally took it serious and apologized, and eventually offered to refund my money, although they did try to blame it on me by claiming I didn't cancel it until after it had been shipped. However, when I got the refund, they didn't even refund the whole amount. They kept about 1/3 of the original charge. Horrible company to work with.

Placed an order at 4:30 AM on a Saturday, and cancelled it within 15 minutes when I realized I ordered the wrong thing. They of course then tried to play hard ball and didn't want to cancel the order, despite being cancelled within 15 minutes, and being placed in the middle of the night on a weekend when nobody was working. They claimed they couldn't cancel it because it was being prepared for shipment already. Then I get an automated email from them stating that what I ordered is actually out of stock and is going to be delayed by a month. So I guess they lied about my order already being prepared for shipment.

I messaged them again, and told them to cancel it since they didn't even have it in stock. I informed them if they still tried to send it, I would fight the charge. Well of course, when it came back in stock, they sent it anyways.

After threatening to go to the BB, they finally took it serious and apologized, and eventually offered to refund my money, although they did try to blame it on me by claiming I didn't cancel it until after it had been shipped. However, when I got the refund, they didn't even refund the whole amount. They kept about 1/3 of the original charge. Horrible company to work with.

Shipping is a disaster with this company. Their own systems originate emails and texts with specific delivery information that has no basis in reality. Items never arrive and when inquiries are made--different stories from different customer service reps. I won't be back and wish I had checked reviews before placing an order with this company.

As others have said, I wish I had seen these reviews first. I ordered a simple product. It came without half if the pieces required to use it. I did get customer service after the first box came and they sent me a 2nd at no cost. Great... NO. The second was missing the same pieces as the first. Now I can't get through at all. Do NOT order from this company.

I should have read reviews prior to making a purchase from this company. I purchased a bike rack for our condo association. The bike rack was light and needed to be anchored. I had purchased anchors; however, there were no instructions for installation. I called customer service, was disconnected three times. When I was finally connected, the representative informed me that they sell many items and do not have anyone that is knowledgeable about specific products. I was then told that someone would call me within 72 hours. Unacceptable when you have everything laying out in your back yard and your time is limited. Furthermore, it would cost over $100.00 to return the item. NOT GOOD!

Watch out for 15% restocking fees on returns and no prepaid return shipping. If you get half your money back, consider yourself lucky. This company does not manufacture anything. They are a wholesaler. This means that they have to reach out to either another company or the manufacturer to issue returns. I even had to wait for a week for an RMA # (an authorization to be able to return a product). The wind usually blows in their favor as it is apparent that customer service is a void at Global Industrial. You would have better luck buying rice from china, than getting this company to do what other companies do naturally. :)

Ordering from Global Industrial will result in them not meeting the delivery time, not following up on shipments, third party trucking companies who neither take the time nor the initiative to deliver the item. You will be required to track down your shipment, prove you didn't get it and then call multiple people and companies to get an offer for a refund or a new order. Hope you don't need the item for critical path projects, deadlines, or use.

Pros: it's nice to have an alternative to Uline, the prices are competitive and I really like that they have free ground shipping and I don't have to pay for the next day delivery like Uline. I'm usually able to find a promo code too before I check out.

Cons: Slow shipping and processing. Item was marked as "in stock" on the website, but delayed being shipped due to lack of inventory. Customer Service was okay, I was always able to connect with a human when asking for help or order status, but unfortunately I had to be transferred a few times before finding out the reason my package was two weeks late was because of falsely listed inventory. I'm a patient person, but I did end up ordering the same item on Uline because it was the holiday season and I absolutely needed to ship things my customers purchased. Uline's boxes arrived the next day, Global finally delivered a week later.

Overall:
I prefer the product I received from Global over Unline because of the prices, but I would not trust them to deliver on time if my reason for needing the item was time sensitive. I just made my second purchase from Global, but I plan on ‘forgetting' about it until it appears on my doorstep in 1-2 months.

I ordered four of the Fantech Metal grills from Global Industrial in Richmond Hill. This item evidently is shipped directly from the manufacture in Kentucky. When it arrived I found it didn't close and lock to prevent air flow. I called same day March 11,2021 to return the items knowing I would have to pay shipping back to Kentucky. I was told by Global Industrial that they would have to contact the manufacturer and they would email a return label to me. I have followed up numerous times and it is now March 22,2021 and I have still not received the return label. I highly recommend not buying anything from Global Industrial.

I purchased a cabinet the box had damage and also the product damage no response back from Co.on this

At my local big box building stores, mini water heaters can only be ordered online; but they were out of stock, for a month – so I shopped around and found a great price at Global Industrial. I read the horrible review but decided to take a chance. I tried to place an order online, but as is often the case, it doesn't work from U.S. to Canada. So I called and talked to lovely reps in Georgia who directed me to the Canadian office in Calgary where I talked to Charles. After that it was magic. He placed the order for me and UPS showed up a few days later, right on schedule. Whatever you think you've heard – Global Industrial is awesome. They have real people in customer service in both countries, who answer the phone promptly and help you get what you want. Call them!